Below FAQ are some common concerns of our customers.
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If you have an issue or question that requires immediate assistance, please contact 6288 2277.
If we aren’t available, drop us an email and we will get back to you within 3 days.
Common Questions
What is semi cured gel?
Semi-cured gel is real gel nail polish that is cured partially at 60% - and designed to be applied like a sticker. The only difference between semi-cured gel nail wraps and gel nail polish is that the gel nail polish is in liquid form.
Where are Ohora products manufactured?
All products are made in Korea except for the gel lamp which is made in China.
How long do the nail strips last?
Up to 2 weeks with proper storage and application
How many times can I use 1 box of nail strips?
There are 30 pieces of nail stickers of various sizes, which can be used about 1- 2 times.
Is using the UV Lamp absolutely necessary?
Yes it is 100% necessary to cure nails with a UV lamp. Other UV lamps work as well but we recommend ohora’s gel lamp for best performance.
is there a shelf life for the nail strips?
No shelf-life for the nail strips but we recommend applying within 3 years of manufacturing date. Nail care items have shelf-lives of 30-36 months. Kindly place nail strips away from direct sunlight.
What are the ingredients of the remover?
It has acetone in it.
However, ohora Pro Easy Peel Remover is a hypoallergenic remover containing propylene carbonate, an EWG () grade 1 ingredient that helps to minimize irritation as compared to the regular acetone.
In addition to that, it also contains ingredients that good for hands, toenails, and skin health.
Please also note that when you use ohora Semi-Cure Gel to remove using our remover, it can be removed gently and minimize the damage to your nails.
What are clear nail strips used for?
Some ohora kits contain nail strips with rhinestones, pearls, and other nail gems. These kits will include a sheet of clear protective nail strips.
Protective nail strips serve as a shield against air bubbles, oils, and damage from any gems.
How to Use Protective Nail Strips:
1. Remove moisture and oil from your nail with a prep pad.
2. Select the correct size protective strip and attach to your nail.
3. Attach the decal strip carefully on top of the protective strip and smooth down firmly.
4. Cure the nail underneath a UV LED gel lamp 1 - 3 times.
* To secure larger gems, cure an additional 1 - 2 times at various angles around the nail. This will ensure that all parts of the gem are sealed into place.
Is there an expiration date? How can I store it?
ohora Semi-Cure Gel is not a product with a separate expiration date due to the nature of the product. After using the product, you may continue using it if you keep it in a semi-cure gel case.
Storage Precautions Tips:
1. Avoid direct sunlight and store in a shaded place. The semi-cure gel may harden when exposed to sunlight (ultraviolet rays, UV).
2. Store the semi-cure gel at room temperature (20-30 degrees). The semi-cure gel may temporarily harden when the temperature is lowered, but if the temperature is warmed, it can be used again softly.
Others
Do you have physical stores?
You can find selected Ohora nail designs at selected Guardian stores: Store Locator
How long does it take to deliver my order?
Typically, shipping takes between 3 to 7 working days. However, please note that unforeseen circumstances may affect delivery times.
Do you offer international shipping?
Unfortunately, we do not offer international shipping. You can visit Ohora’s website dedicated to the country you are residing in. Ohora is available in Malaysia, Korea, Japan, Taiwan, Indonesia, Australia, Hong Kong, USA and more.